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PERSONAL PROFILE
 
 Frank M. Muehlenkamp
 
 education
University Masters of Business Engineering, Major in Computer Sciences and Operations Research, graduated from University of Karlsruhe, Germany in 1994
Professional Certified Industrial Salesman by the Hamburg Chamber of Commerce in 1988
Secondary School High School Graduate from the Lessing-Gymnasium in Norderstedt, Germany in 1984
 
 professional experience
  2000-now Independent Consultant and Software Developer
  1997-99 Business Engineer at STILL GmbH in Hamburg, Germany
  1996-97 Regional Sales Management for Western Sales Region in the US with Linde Lift Truck in Charleston, South Carolina, USA
  1994-96 Internship in Sales and Marketing at Linde Lift Truck in Charleston, South Carolina, USA
  1988-92 Internships at Daimler-Chrysler in Hamburg, Germany and debis Systemhaus AG in Karlsruhe, Germany
  1986-88 Trainee as Industrial Salesman at Daimler-Chrysler in Hamburg, Germany
  1985 Internship at Siemens-Nixdorf in Hamburg, Germany
  1984-85 Military Service in Boostedt, Germany
 
 additional activities
  1992 Instructed class "Algorithms and Data Structures" at University of Karlsruhe
  1991 Instructed class "Applied Computer Science" at University of Karlsruhe 
      
 recent assignments (1997-2008)
  SAP R/3 SAP support, customizing, user authorizations consulting and custom report development at Rotorion North America (formerly MTU Driveshafts)
  SAP R/3 SAP support, customizing, custom report development, form development, data migration, systems integration at Asahi Kasei North America (formerly Dorlastan Fibers)
  SAP R/3 SAP support, customizing, custom report development, forms development, data migration, systems integration, development of other business applications and project management for e-Commerce system implementation with full SAP integration at Linde Material Handling
  SAP R/3 Joined complete implementation project at Linde Material Handling North America as SAP SD Configurator in core project team. Assisted and drove requirements gathering, analysis, configuration, business process documentation and user training. Project team interface to Linde Sales Project Managers.
  Software Development Designed and developed Client Tracking System for Tax and Accounting Businesses for BusinessWorks.
  Designed and developed Reporting Tool for Data Extraction and Analysis in Microsoft Excel for HyperSoft GmbH
  Designed and developed Procurement Module for Inventory Management System for HyperSoft GmbH
  Designed and developed a Customer Help Desk System for HyperSoft GmbH. The system is successfully in use to support HyperSoft Customer Service since 1997.
  Localization Localized Point of Sales and Inventory Management System software and documentation for HyperSoft GmbH from German to English. 
  Software Project Management Lead and managed project to stabilize and improve an existing Sales Force Automation System at STILL GmbH. Achieved a substantial increase in acceptance and satisfaction with the mobile sales force. Major accomplishments were the development of a technical datasheet comparison program for lift trucks in cooperation with Iltis GmbH, Germany and the development of a new quoting system in cooperation with CAS Software AG, Germany. A new organization and new personnel to support the sales force were installed, who successfully maintain the level of service reached during the project.
  Qualification projects Developed employee qualification programs for corporate mailing system and corporate network at STILL GmbH. Created training materials, information brochures, organized classroom trainings, performed trainings, planned and organized corporate network structure for remote STILL Branches in Germany.
  Organizational projects Documented and analyzed of cost and time saving potentials of customer order processing workflow at STILL GmbH and STILL Wagner GmbH
 
 
links to references
CAS Software AG http://www.cas-software.de
Daimler-Chrysler http://www.daimlerchrysler.com
Hamburg Chamber of Commerce http://www.hamburg.ihk.de
HyperSoft GmbH http://www.hypersoft.de
Iltis GmbH http://www.iltis.de
Lessing-Gymnasium http://www.se.shuttle.de/se/lessing-biz
Linde Lift Truck http://www.lindelifttruck.com
SAP AG http://www.sap.com
Siemens-Nixdorf   http://www.wincor-nixdorf.com
STILL GmbH http://www.still.de
University of Karlsruhe http://www.wiwi.uni-karlsruhe.de