NEWSFLASH

Date	Feature
3/01/03	250 users signed up for Linde Lift Truck's dealer online support system
	+++ System exceeds expectations +++ Participation of dealers higher than expected +++ Linde turns capital investment into major success +++
12/16/02	Linde Lift Truck releases warranty modules for dealer online support system
	+++ Showdown in Summerville as project reaches completion +++ Full scope of e-Commerce solution released to Linde dealers and internal users +++
10/28/02	Linde Lift Truck releases first modules of new dealer online support system
	+++ Three months in the making +++ Ready for on-time release +++ Expectations soaring +++ On October 28th Linde released the first modules of the new dealer online support system "LindeLink". Linde dealers are now able to inquire parts pricing and availability online through the internet. 100,000 parts are available for inquiry and ordering through the online system. Parts and parts prices are replicated daily with Linde's back office ERP system SAP R/3. Availability and ordering of parts are interfaced live with Linde's SAP system. SPC's project management ensured on-time delivery of customer requirements.
8/5/2002	Linde Lift Truck goes Intershop
	+++ Summerville lift truck manufacturer Linde Lift Truck starts implementation of e-Commerce solution +++ SPC manages project +++ Following a rigorous evaluation of e-Commerce providers guided by SPC, Linde chooses Intershop's e-Commerce platform Enfinity to implement a dealer online support system. The project is set to start in August and to last for 3 months until the first release of the system. The system will provide dealers with the capability of inquiring price and availability of parts, to place and truck parts orders, to request part returns and to manage truck warranties. The system will also be used within Linde to process and disposition warranty claims submitted through the online system. All processes will be interfaced with Linde's ERP system SAP R/3. Both the dealer and Linde's user interface utilize current browser technology and do not require any additional software.